Policies

COVID-19 Update

At Merit, our commitment to promoting health and well-being through exercise has never been stronger. We want to reassure you of the steps we’re taking to continue to deliver home fitness equipment to you during these uncertain times.

Our warehouses are stocked and ready to ship the Merit products you see available to buy online. Extra precautions are being taken to ensure our warehouse and delivery crews are able to safely deliver equipment to your home. This includes following guidelines for increased sanitation measures and minimizing in-person interaction. In light of these enhanced procedures, we ask that you are patient with our delivery and installation teams. Our goal is to always deliver a high level of customer service and we continue to strive to get your delivery to you as quickly as possible. At this time, standard deliveries can take up to 10-15 days to be delivered to your home.

Our customer support team is available to help should you have any questions about your order. Please contact us at 800.878.9011 or by email support@horizonfitness.com. Our business hours are 8am to 5pm CST.

Thank you for your patience and understanding during this time. We look forward to continuing to support you on your health and fitness journey.




Return Policies

Please refer to your Amazon account for all returns.
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Promotional Policy

For promotional purchases, any offers cannot be combined with other offers. Offers are valid once to a customer. Offers not valid in retail stores or on previous purchases. Offers are subject to availability and may change at any time. Free warranty promotions not valid in Florida.

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Manufacturer’s Warranty Policy

This warranty applies only to the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective frame, motor, electronic component, or defective part and is the sole remedy of the warranty. If the consumer is not located within 150 miles of a Merit Fitness authorized service provider, Merit Fitness will pay service provider’s mileage up to 150 miles, any additional mileage is the responsibility of the customer. The warranty does not cover normal wear and tear, improper assembly or maintenance or installation of parts or accessories not originally intended or compatible with the treadmill as sold. This equipment is intended for in-home use only. Do not use this equipment in any commercial, rental, school or institutional setting. Do not use equipment in any location that is not temperature controlled, such as but not limited to garages, porches, pool rooms, bathrooms, car ports, or outdoors. Failure to comply will void the warranty. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. Merit Fitness shall not be responsible for incidental or consequential damages. All returns must be pre-authorized by Merit Fitness. Merit Fitness’s obligation under this warranty is limited to replacing or repairing, at Merit Fitness’s option, the product at one of its authorized service centers. A Merit Fitness authorized service center must receive all products for which a warranty claim is made. These products must be received with all freight and other transportation charges prepaid, accompanied by sufficient proof of purchase. Parts and electronic components reconditioned to "as new condition" by Merit Fitness or its vendors may sometimes be supplied as warranty replacement parts and constitute fulfillment of warranty terms. This warranty gives you specific legal rights, and your rights may vary from state to state.

Merit Fitness’s obligation under our warranty policy is to repair or replace at our option.

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Privacy Policy and Terms of Use

The following information explains our policy regarding any personal information you may supply to us when using the Web site. By accessing and using the Web site, you agree to the terms of the Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site. Merit Fitness reserves the right to change the Privacy Policy from time to time at its sole discretion.

Merit Fitness respects the privacy of its users. Merit Fitness recognizes the importance of protecting personal information you may supply us when visiting our Web site. Our policy is to use the information we acquire from users when you complete a contact form for internal business purposes only, and maintain appropriate security measures to keep the information private. Merit Fitness will not sell, trade or rent your personal information and will not share your name, address, e-mail address or other personal information with anyone outside of Merit Fitness.

Some areas of our site may require you to complete a contact form in order to access certain information. Merit Fitness only stores the personal information you provide. In this case your contact information needs to be completed only once in order to view all the secure pages on our Web site. This information is saved in a secure environment and is kept for our records and to make it easier for you to use our services. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable and current Internet security methods and technologies.

The Merit Fitness Web site may save information on your system in the form of a "cookie" to access secure information or to better track usage of our Web site. There is no personally identifiable information stored in the cookie. A cookie is either a small text file that is stored on your hard drive, or some information that is stored in memory until you close your browser. Web pages that write and read cookies can only interact with the cookie files(s) for your browser and a cookie can only be accessed by the same domain server that sent it. This saves you from having to re-enter the same information as you access secure information. No third party has access to the information we collect this way. Your privacy is important to Merit Fitness and we will only use cookies as an enabling tool.

From time to time, we may contact you to request feedback on your experience using the Web site to assist us in improving the site. In addition, we may contact you to request feedback on your Merit Fitness product usage.

Please note that Merit Fitness is not responsible for the content or privacy policies of other Web sites to which the Merit Fitness Web site may link.

Any claim of offensive, potentially defamatory or infringing content shall be escalated to the digital marketing manager and addressed immediately.

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Website Accessibility

At Merit, we’re committed to making at home fitness more accessible to everyone, and that begins with our website experience. If you experience any difficulty using our website or notice any content that is not fully accessible and user friendly, please contact us so we can assist you. Our Customer Service team can be reached at 800.878.9011 or email us at support@horizonfitness.com. We greatly value your feedback and suggestions for improvement.

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